How long does it take to set up my system?
- 2021-03-01 1:26 PM
For most systems, from the time of payment once we receive the information we need from you, you should expect around a week to two weeks of time for the system to be fully operational.
The longest delay will be the porting process (transfer of your phone number(s) from your old provider to VoxSun), which takes a week if everything goes smoothly. The porting delay does not depend on VoxSun and is caused by waiting on your old provider to provide a response.
If you are purchasing a new phone number from VoxSun, the new number is assigned in less than an hour so the process is much quicker.
The actual phone system configuration is generally done within 24-72 hours of receiving all of the proper information for your system's configuration.
If you need your phone system to be operational faster or if it's an urgent migration, let your account manager know and we will do our best to accommodate you and minimize delays (ex: by using call transfers while waiting for a port, predicting where a delay might come from, using a slightly different hardware to speed up shipping, etc.) We have always helped companies in emergencies where they had to be up and running as soon as possible after a natural disaster or old phone system equipment failure.
